CIM would like to inform all SUNLIGHT K3 customers that starting December 2013, updated ribbons will gradually replace the ribbons currently in the market.
These new ribbons will only work with printers that have the 220.127.116.11 firmware (or higher) installed. This firmware allows you to use both the old and new ribbons.
We would like to kindly recommend that all SUNLIGHT K3 owners, especially those who purchased the unit before January 2011, check the installed firmware version and if it is older than the 18.104.22.168 version, please proceed with the firmware update.
You can download the guide to check your firmware version and access the upgrade instructions by clicking here.
The offer of assistance and printers support offered by CIM Italy is characterized by the ability to respond quickly and professionally to the varying needs of customers.
Our printer technical support service draws on the expertise of technicians able to deal successfully with every single problem related to the installation or operation of machinery. We also have a vast collection of spare parts to keep in perfect efficiency your systems for the production of cards, tags and labels.